User environment administration (Desktop Management Service)
The desktop management service offered by ESKOM is created for companies and institutions looking for constant and complex support for work stations, laptops, peripheral devices as well as other components of IT infrastructure and software. The experts assist in the maintenance of the highest environmental efficiency, performing activities connected with installation, administration and configuration. This way, your staff can concentrate only on completion of their own assignments.
Complex IT support – stable work environment
This model of IT support offered by ESKOM includes also immediate assistance of qualified experts for each user whenever they should need it. Potential shutdowns resulting from problems with equipment or software are reduced to minimum. All reports are registered and analysed in order to introduce solutions against the recurrence of failures. As a result, the proposed support model for the IT department contributes to higher work efficiency.
Activities performed in the scope of this IT service:
- administration of infrastructure components of end users,
- installation and configuration of operating systems on work stations and laptops,
- installation and configuration of the operating system
- installation and configuration of basic office applications,
- maintenance of up-to-date, safe versions of the operating system and application.
- IT experts available in the Body Leasing formulae for our Customers!
- ISO 9001 and 27001 implemented - We invest in quality and security consequently!
- HP - Hewlett-Packard
- IT Infrastructure Monitoring
- Remote support
- IT office equipment management
- User rights management
- Update of the user’s environment (Desktop Update Service)
- HelpDesk (Contact centre)
- HelpDesk (Report Registration System)
- Workstation cloud backup - BaaS
- Knowledge base maintenance
- Antivirus system (workstations)
- Installation of end-user workstation environment
- Ordering hardware and software