Update of the user’s environment (Desktop Update Service)
The update of the user’s environment (desktop update service) is designed for entities looking for expert IT support for tools of trade of their staff. ESKOM engineers take care of updates and configuration of the user’s work environment, combining recommendations of providers of particular solutions with your specific business needs. For this reason, the company is always up-to-date with the introduced improvements, with no negative influence on continuous task performance.
Updates always on time and without any interruptions
Experts who monitor the user’s environment can update it immediately after a new update was released by the manufacturer. This way, any potential disruptions and shutdowns can be eliminated. The service includes also IT support connected with maintenance of the hardware and software profiles, which enable quick preparation of environments for new users whenever they should need it.
Service includes activities connected with:
- management of hardware and software configurations – monitoring and implementation of new ones as well as withdrawal of the obsolete ones.
- profile management – preparation of new images, updates.
- Remote support
- IT office equipment management
- User rights management
- User environment administration (Desktop Management Service)
- HelpDesk (Contact centre)
- HelpDesk (Report Registration System)
- Workstation cloud backup - BaaS
- Antivirus system (workstations)
- Installation of end-user workstation environment