Knowledge base maintenance

The more extensive the team knowledge on IT solutions used at work, the higher its efficiency. The basis for acquiring necessary competence should be a clear and transparent knowledge base easily accessible at all times. ESKOM engineers can build such environment so that it serves every Client’s personnel and individual needs as well as possible.

Knowledge base – Useful information always at hand

People focused on constant personal development will achieve their goal with much less effort and time if necessary information is made available in one clearly structured place easily accessible from each and every device. Making use of reliable solutions in this area (JIRA, Sharepoint), ESKOM creates and maintains knowledge bases customised for you specifically – your personnel will not only use IT resources in a more productive way, but also resolve potential problems arising during work without aid, more easily and more quickly. Furthermore, the gathered materials may be used to improve and develop your system.

Knowledge base maintenance involves, among others, the following actions:

  • event, instruction and procedure repository administration,
  • information sharing via telephone and the Internet,
  • registration of reports and implemented solutions.

17+

Years of experience

60+

Specialists involved

2

ISO certifications

4

Data processing centers

24

/

7

/

365

24/7 L1 and L2 service care

200+

Customers

24+

Technology partners

6

Competent departments