HelpDesk / ServiceDesk

HelpDesk service offered by ESKOM is developed for entities looking for continuous, constantly available support from qualified experts in the field of hardware and software.

Report Registration System is a solution developed for centralised collection of all user reports that enables a monitoring IT expert in an organisation by contact with the HelpDesk.

The ESKOM remote support service as dedicated for the enterprises and institutions interested in establishing permanent co-operation based on the capacity of our ESKOM engineering team to access their devices on a remote basis.

The desktop management service offered by ESKOM is created for companies and institutions looking for constant and complex support for work stations, laptops, peripheral devices as well as other components of IT infrastructure and software.

The update of the user’s environment (desktop update service) is designed for entities looking for expert IT support for tools of trade of their staff.

The offer includes IT services to optimally prepare your workstation environment, thanks to which your employees can effectively perform their duties without fear of disturbances resulting from incorrect device or system installation or configuration.

Internet access management offered by ESKOM consists in a range of actions aimed at providing your organisation with efficient use of access to World Wide Web.

Antivirus protection is an indispensable part of IT infrastructure security in every organisation. Entrusting it to experienced ESKOM specialists guarantees optimal antivirus system implementation and maintenance on workstations.

The service of IT office equipment management offered by ESKOM is to provide the Client’s organisation with constant and professional supervision over devices that are used on everyday basis in a company or institution.

The more extensive the team knowledge on IT solutions used at work, the higher its efficiency. The basis for acquiring necessary competence should be a clear and transparent knowledge base easily accessible at all times.

Identity and access management introduces order and clear procedures for granting rights to users from particular position groups.

This service is developed for organisations looking for expert assistance in the process of user right management which results in enhancement of key data protection which can be accessed sole and only by selected users.

The proposed by ESKOM audit service of software, licence and hardware is developed for organisations looking for optimisation methods of their IT resources.

Mailing service management is a service developed for companies and institutions looking for complex support for issues connected with this form of communication which allows for smooth and immediate delivery and receipt of postal mail.